Reference

Our Legal Terms and What They Mean for Your Account

These terms set out how freetogame operates, what you can expect from us, and what we ask of you. Access to this platform depends on local law and is available only where eligible regions permit.

Account TermsPrivacy PolicyDANA, OVO, GoPay Wallet UseData RetentionJurisdiction Clause
freetogame Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your rights under these terms, want to request access to data we hold, or need to flag a policy concern, our support team handles legal queries separately from general account help. You can reach us around the clock through the channels below. Players in Semarang and across Indonesia use these same paths to submit formal requests or get clarification on wallet and account policies.

Team online

Live Chat

Open the chat window from your account dashboard and select 'Legal or Policy Query'. Available around the clock for account holders with active wallet access.

Email Support

Send your legal or data request to our support email. We aim to respond within one working day. Include your registered account ID for faster handling.

Account Help Centre

The Help Centre has a dedicated section for policy-related questions covering wallet terms, data rights, and regional eligibility. Accessible from any mobile device.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Security

Knowing how your information is stored and who can access it matters. We handle account data with clear retention limits and give you direct ways to request changes. Security on your account starts at login — Two Factor Setup is available and we encourage all account holders to activate it from the security tab in account settings.

Data Retention Policy

We retain account data only as long as required by our operational and legal obligations. Once your account is closed, personal data is deleted or anonymised within the timeframe stated in our privacy policy.

Cookie Use

Cookies help us keep your session active and remember your wallet preferences. You can manage cookie settings from your browser at any time. Disabling some cookies may affect how the lobby loads on mobile.

Account Security

Two Factor Setup adds a verification layer each time you log in from a new device. We send an OTP to your registered number. If you do not recognise a login attempt, lock your account immediately from settings.

Data Change Requests

You have the right to request access to, correction of, or deletion of data we hold about your account. Submit the request through our email support channel with your account ID attached.

Common Legal and Policy Questions

These are the questions we hear most often from account holders about their rights, data, and how our terms apply. If your question is not listed here, reach us through live chat or email.

Access depends on local law and is available only in eligible regions. If your region permits access, these terms apply to your account from the moment you complete registration.

After account closure, we anonymise or delete personal data within the period stated in our privacy policy. You can request a copy of your data before closure by contacting email support.

Yes. Submit a correction request through our email support channel. Include your account ID and the specific field you need corrected. We aim to process changes within one working day.

When you top up or withdraw using DANA, OVO, or GoPay, both our wallet policy and the payment provider's own terms apply. Disputes with the provider are handled through their own support channels.

Lock your account immediately from the security tab in account settings. Then contact live chat to report the access. Two Factor Setup helps prevent unauthorised login attempts in future.

We post updates directly on this page. Continuing to use your account after a change is posted means you accept the revised terms. We aim to notify account holders of material changes via the registered contact method.